Telephone: messages

Introduction

In this section we'll learn some phrases you might hear if the person you wish to speak to is busy.

Think

Imagine you work as a receptionist and you receive a call for someone who isn't there. What might the caller say, and what would you say in reply?

After you've thought of some phrases, click here for some more ideas.

Listen

Now listen to a telephone conversation between the finance department of a company and Jennifer McAndrews. Jennifer wants to talk to Adrian Hopwood but he's not available so she has to leave a message. As you listen, see if you can hear some of the phrases above.

Telephone: messages

Check understanding

Check your understanding by reading the script below:

Claire:	Hello, finance department
Female:	Hello, can I speak to Adrian Hopwood, please?
Claire:	I’m afraid he’s in a meeting at the moment. Can I help?
Female:	No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting?
Claire:	In about an hour. Can you call back later?
Female:	Okay, I’ll do that.
Claire:	Or can I take a message?
Female:	Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.
Claire:	Can I take your number, please?
Female:	Yes, it’s 5556872.
Claire:	5556872. Okay, I’ll make sure he gets the message.
Female:	Thanks very much for your help, bye!
Claire:	Goodbye!