An insight into BBC Usability & Accessibility challenges and methodologies
Recently, my colleague Adam Powers shared an explanation of what the User Experience & Design teams do here at the BBC.
In the same spirit I thought readers of this blog might appreciate a deeper look into the methodologies our Usability & Accessibility team use to keep all of our UX&D teams informed and connected with the contexts, needs, and preferences of all of our audiences.
So here's a recent presentation on Slideshare from myself and Chris Rourke - the Managing Director of User Vision (one of the Preferred External Suppliers for Usability & Accessibility research and testing that we regularly work with) - from the Internet World trade event at Earls Court earlier this year.
I hope this gives a useful insight into the work we do to ensure BBC Online, Mobile and Red Button sites and services are usable and accessible to all our audiences.
Please let us know if you find articles like this interesting, and if there are places you'd like us to share in more detail in the future.
- View the presentation: User experience in action on Slideshare
Jonathan Hassell is Head of Audience Experience & Usability.
Comment number 1.
At 19:48 11th Aug 2009, ghostofsichuan wrote:would like to see a replacement in China. Reynolds is leaving or gone and apparently no one was recruited in time to replace him. Important country, should be covered. I understand that the Chinese are anti-BBC, but they are anti-everyone else as well. Hope this is resolved soon.
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Comment number 2.
At 08:04 2nd Sep 2009, wwdlu101 wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 3.
At 23:32 2nd Oct 2009, only1len wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 4.
At 19:23 15th Feb 2010, grablife wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 5.
At 17:13 18th Mar 2010, Ulf wrote:I have read your Blog with great interest and have to admit that it is outstanding to see how much your company concentrates on usability and accessibility. As the responsible person for press relations within the translations agency Profi Schnelldienst Fachübersetzungen, I am familiar with the difficulty which is shown in your descriptions. When I am doing internet research for several press releases concerning translating and interpreting, I often see myself confronted with the situation of getting quickly to certain helpful sites which then turn out to be so complicated and difficult for users that I just give up and switch to a different site.
As soon as I have found websites where navigation and application is clear and easy to understand and where the domain structure is well-arranged, I directly add them to my favorites.
https://bbc.kongjiang.org/www.bbc.co.uk/blogs//bbcinternet/2009/08/an_insight_into_bbc_usability.html
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Comment number 6.
At 07:30 30th Mar 2010, U14402580 wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 7.
At 05:27 12th May 2010, U14460911 wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 8.
At 01:25 16th May 2010, Richard Ordo wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 9.
At 15:24 20th May 2010, Scat Man wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 10.
At 00:09 25th May 2010, Shakil wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 11.
At 05:07 27th May 2010, DawnTreader24 wrote:I am frin the USA and want to see Videos on the Merlin page and got error saying not available in your area message. Why can I not see them?
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Comment number 12.
At 19:05 14th Jun 2010, General Software wrote:I just tried too to have a look at the video but no access is there any problem can you please help us out :(
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Comment number 13.
At 22:30 26th Jul 2010, denom2 wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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