Answers

1. When you telephone a company, the person answering the phone may ask you a question. Which is the correct question?

A Who's calling please? : Correct - this is a polite way to ask for someone's name on the phone
B Who calls? : Wrong - because the call is happening now, we don't use the present simple tense here
C Who it is? : Wrong - check the word order here
D Who called? : Wrong -the call is still happening, so we don't use the past tense here

2. Which phrase means the same as 'hang on a moment'?

A Just a second : Correct - you say this if you want someone to wait a short time
B I'll put you on : Wrong - you can say 'I'll put you on hold' but not 'I'll put you on'
C Please hold off : Feedback: Wrong - we don't say 'Please hold off' here
D Please ready : Wrong - 'ready' is an adjective and you need a verb here

3. Choose the correct word: "Please ... and I'll put you through."

A stop : Wrong - we don't use 'stop' to mean 'wait' on the telephone
B stay : Wrong - you can say 'Please stay on the line' but not simply 'stay'
C talk : Wrong - the person answering wants the caller to wait until she has transferred the call
D hold : Correct - you can say this if you want someone to wait on the telephone

4. What is the expression used to connect two people on the telephone?

A I'm sending you through : Wrong - We don't use 'send' for telephone conversations
B I'm putting you through : Correct - This is the phrase we use when we transfer a call to someone
C I'm calling you through : Wrong - You can't say 'call someone through'
D I'm talking you through : Wrong - If you 'talk someone through something', you explain it to them