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Series 2
Nev is back as the maverick boss in charge of the third largest call centre in Swansea.
On iPlayer
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Supporting Content
The Call Centre: The lows, the highs and global recognition
Runner on series one and the Christmas special, Angharad Evans is now production management assistant for series two so knows what working behind the scenes at the Call Centre is all about. Find out more on her BBC Wales blog post…